Wildbet Privacy Policy — We keep your data safe and secure

Wildbet (wildbet.onl) places the highest importance on user privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. By accessing our platform or using our services, you agree to this Privacy Policy.

This policy applies to the Wildbet website, mobile app, and all related services. We are not responsible for the privacy practices of third-party websites or services.

We believe transparency is the foundation of trust. That is why this Privacy Policy is written in plain, clear language — so you can easily understand exactly what happens with your data.

Wildbet only collects information that is necessary to provide our services. We never ask for data we do not need. The types of data collected are outlined below:

We never collect sensitive information such as religion, political opinions, or ethnicity. Health-related data is not typically requested either, though if voluntarily shared as part of our responsible gaming program, it is handled with strict confidentiality.

Wildbet collects your information through several methods. The process is fully transparent — you will always know when and how your data is being collected.

• Directly provided: You provide information directly when registering, completing KYC verification, contacting support, or updating your profile.
• Automatically collected: While you use the platform, device and browser information is automatically collected via cookies and tracking technologies.
• From third parties: Limited information may be received from payment providers or identity verification services.
• Public sources: Limited information may be collected from public sources where required for fraud prevention or KYC verification.

Your data is used only for specific purposes. Wildbet never uses your information for unrelated or unauthorized activities. The primary purposes are:

• Account creation, management, and verification (KYC)
• Deposit, withdrawal, and payment processing
• Providing gaming services and customer support
• Prevention of fraud, money laundering, and cybercrime
• Meeting legal and regulatory obligations
• Improving platform performance and security
• Sending bonuses, promotions, and personalized offers (with your consent)
• Operating Responsible Gaming programs

Your explicit consent is obtained for marketing communications. You can opt out of marketing emails or notifications at any time — simply go to your settings or click the unsubscribe link at the bottom of any email.

Wildbet never sells your personal information to third parties. However, limited data may be shared in certain circumstances:

• Service provider: Payment gateways, identity verification providers, and IT infrastructure partners receive only the data they need and are bound by our privacy agreements.
• Legal authorities: Data may be disclosed in response to a court order, regulatory body request, or lawful demand from a law enforcement agency.
• Business transfers: In the event of a merger or acquisition, your data may transfer to the new owner, but this policy will remain in effect.
• With your consent: Where you have voluntarily agreed to share information with a third party.

Wildbet uses cookies and similar technologies to enhance your platform experience. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your preferences such as language and settings.
• Analytics cookies: To understand how users interact with the platform. No personal identity is revealed.
• Marketing cookies: To show you relevant promotions. You may withdraw your consent at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Wildbet employs multiple layers of security to protect your data — not just technical safeguards, but administrative and physical security measures as well.

• SSL/TLS 256-bit encryption — applied to all data transmissions
• Sensitive data secured with AES-256 encryption
• Two-factor authentication (2FA) support
• 24/7 cybersecurity monitoring and alert system
• Regular security audits and penetration testing
• Restricted staff access — only authorized team members can view your data
• Physical security and access control at data centers

In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.

Wildbet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction information: 7 years — in accordance with financial regulatory requirements.
• KYC documents: Up to 5 years after account closure.
• Cookie and session data: Upon session end or a maximum of 1 year.
• Support contact: 3 years after resolution.
• Marketing information: Deleted immediately upon opt-out.

Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified.

As a Wildbet user, you have full control over your own data. We respect these rights and make them as easy to exercise as possible.

• Right to Know: You can find out what data we hold about you and how it is being used.
• Right of access: You can request a full copy of all information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Portability: You can obtain a copy of your data in a machine-readable format.
• Right to object: You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. In exceptional cases this may be extended to 90 days — you will be notified in advance if so.

Wildbet is strictly prohibited for users under 18. Our platform never knowingly collects data from minors.

Age is verified at registration. If an account is later suspected to belong to a minor, it is immediately suspended and the relevant data is deleted.

Wildbet reserves the right to update this Privacy Policy at any time. Changes will be communicated in the following ways:

• A notification will be sent to your registered email.
• A pop-up notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

For major changes, you will be notified at least 14 days in advance. Minor changes (such as spelling corrections) may take effect immediately. Continued use of the platform after an update constitutes acceptance of the revised policy.

For any privacy-related questions, requests, or complaints, please get in touch with us. Our Data Protection Team is always ready to help.

If your issue remains unresolved after contacting us, you have the right to file a complaint with the relevant legal or regulatory authority. This is your legal right.